To start planning your trip with Untold Japan, please submit an Inquiry Form. Our travel experts will review your submission and respond within 48 hours to schedule a free consultation. During the call, we will discuss your interests and travel plans in more detail to create your personalized itinerary.

After the consultation, we ask you to make a deposit of ¥75,000 per person. This is a non-refundable deposit that serves two purposes: It secures your place on our tours and enables our team of tour experts to begin creating your customized itinerary for your review. Please rest assured this deposit will be deducted from your final costs. After you work one-on-one with your assigned tour expert on finalizing your itinerary, we ask you to make your first payment, which will cover the cost of your hotels during your trip. This payment is due 6 months before your tour begins. As we approach your tour date, we ask you to make your final payment, which will cover the remaining costs of your tour. This payment is due 90 days before your tour begins. After you make the three payments, you can simply relax and arrive in Japan, where you will be taken care of by our team of travel experts throughout your trip!

Your budget includes the following services: Customized itinerary Assignment of personal tour expert to discuss, modify, and finalize itinerary Costs including those of hotels, internal transportation, activities, logistics management Tour guide services The budget essentially covers all expenses except the cost of meals and flights to and from Japan. However, many hotels and ryokan (traditional inns) have meals included in their room plans. Moreover, if you let us know of your dietary preferences and or allergies, we carry out research to find suitable, high quality restaurants for your review.

We understand that plans may change, and you may need to alter or cancel your tour for various reasons. In such cases, please contact us as soon as possible, and we will work to accommodate your situation. Please refer to our Terms and Conditions for a detailed guide on our cancellation policy.

Our exclusive tour options are only available when added to an Untold Japan tour, and currently cannot be booked on their own.

Absolutely. We regularly design trips for families with young children and can accommodate a wide range of needs, from stroller-friendly routes to family-sized accommodations and age-appropriate activities. If you have a specific request, we will try our best to accommodate!* *While we will do our best to accommodate all needs and requests, we cannot guarantee that all hotels, activities, and other destinations will be available. We will work to create an itinerary that suits your needs.

Yes. Accessibility is an important part of our planning process. During the itinerary design stage, we confirm all mobility, sensory, and medical requirements based on your individual needs. Our team has experience supporting travelers with disabilities and is committed to expanding inclusive options across Japan.* *While we will do our best to accommodate all needs and requests, we cannot guarantee that all hotels, activities, and other destinations will be available. We will work to create an itinerary that suits your needs.

Untold Japan is committed to providing safe, respectful, and affirming experiences for all travelers. We have proudly welcomed LGBTQ+ guests on past tours and continue to work closely with our guide and content network to ensure inclusive representation and culturally sensitive support. Our team is here to create a journey where everyone feels seen, valued, and celebrated.